FAQ
Below are answers to our most common assisted living questions. You’ll also find many of our assisted living rules and regulations. If you don’t find what you’re looking for in the categories below, please contact us and we will be happy to help you. Assisted living rules and regulations are important for ensuring all members of the community have a pleasant, peaceful experience. Read more about the qualifications for assisted living or check out our guide to moving to an assisted living facility
LIVING SPACE
Alcohol
Alcoholic beverages are permitted in your apartment. Moderation is encouraged and is at the client’s discretion. Proper community etiquette, including being respectful of others, is imperative. Everyone should consult independently with their physician or pharmacist about the possibility of medication interactions with alcohol.
DVDs/Blu-Ray
A DVD or Blu-Ray player is available with the community television. Movie favorites will be shown regularly for client viewing. You may also bring your own for use in your suite.
Food in Apartments
Food in the apartment kitchenettes is expected. Proper storage to prevent spoilage should include the use of sealed, labeled and dated containers. Kitchenettes should be kept clean between scheduled weekly housekeeping.
Furnishings
It is the responsibility of the client to provide furnishings for rooms. Apartments are spacious enough to allow use of personal home furnishings. We encourage you to arrange your rooms in a home-like atmosphere with pictures, plants and small personal items. Employees will be glad to assist you during your move-in period.
GARDENS & OUTDOOR SPACE
Care and maintenance of the grounds is the responsibility of the Maintenance Director. Residents who wish to garden or in any way alter the surrounding grounds must first obtain approval from the Administrator.
We understand the enjoyment residents receive from working with plants and flowers and are happy to provide appropriate space.
HOUSEKEEPING
As part of the basic services rate, the community provides housekeeping services which include weekly cleaning of each resident apartment.
Laundry
Bed linens will be washed each week when your apartment is cleaned. Washers and dryers are available for residents to do their own personal laundry.
MAINTENANCE
Routine maintenance is provided as part of your basic service rate.
Parking
Ample parking is provided for residents, family, visitors and staff.
PERSONAL FUNDS & SAFETY OF VALUABLES
We request that valuables not be left in your apartment. The community will provide temporary storage of jewelry and other valuables until arrangements are made to remove this property from the community. Culpepper Place is not responsible for the loss or damage of any personal property.
Pets
Pets are allowed but must meet requirements as mandated by state regulations and Community policies. If you would like a pet to reside with you in your suite, please discuss with the administrator. All pets must be on a leash and under control when out in the community. No pets are allowed in dining or serving areas at any time.
Privacy
Your privacy is very important. No client or employee is permitted to enter your room, open closets or drawers or touch anything that does not belong to them, unless invited to do so. Staff will respect privacy and knock before entering apartments.
Safety
Your apartment is equipped with an emergency system to call for assistance. Call pendants and/or call buttons are available in bedrooms and bathroom areas.
Community fire and disaster drills are held on a regular basis. Employees, clients and visitors are asked to participate in the drills and be familiar with the safety procedures and locations of exits. Fire extinguishers are strategically located throughout the community. A sprinkler system and smoke detectors are in all common areas and client rooms.
Security
To provide security for our residents, outside access to entrance doors will be locked by sunset each evening. Family members are welcome to visit after that time, by making appropriate arrangements with the staff.
Small Appliances
Personal grooming items such as hair dryers, curling irons, shavers and toothbrushes are permitted in your apartment. Electric coffee pots, toasters, hot plates, electric blankets, heating pads and extension cords are not recommended. Exceptions may be made with prior authorization from the Community Director.
Smoking
Culpepper Place is a smoke-free building. Smoking is permitted only in designated smoking areas outside of the building. This applies to all clients, families, visitors and employees. Smoking is not allowed in apartment units.
Telephones
Local telephone service is available in all resident suites. Accommodations for service can be made by contacting the local telephone company.
ADMINSTRATIVE & FINANCIAL
ADMISSION
All potential residents are treated equally, without regard to race, color, national origin, age, sex or religious creed. This nondiscrimination policy also applies to our community employees, physicians and other network agencies.
BUSINESS OFFICE
The business office is open Monday through Friday from 8:30 a.m. – 5:00 p.m. After hours and weekend appointments are available by request.
Communication
We encourage you, your family, friends and any responsible representatives to register concerns or ask questions on any issue. It is the responsibility of the client to report to the Community Director any changes in needs, including changes in medical condition, medications, Advanced Directive status, etc.
CONFIDENTIALITY
Your records are kept confidential and limited to use by employees on a “need to know” basis. Should you be transferred, pertinent information will be forwarded to the health care facility to assure continuity of care. You will be asked to sign a release of information before any records are transferred. You may review your record at any time.
EMPLOYEE RELATIONS
All clients are provided equal services. We have adopted a “no tipping” policy. Our employees are instructed not to accept tips or gifts from clients or families.
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FINANCIAL ARRANGEMENTS
An advance deposit is required to hold an apartment. Monthly statements will be issued to all residents and/or responsible parties by or before the first of the month. All payments are due and payable on the first day of the month.
GRIEVANCES
Please discuss all concerns with the Community Director to enable us to properly respond and/or assist you in a timely manner. All grievances will be kept confidential.
INSURANCE
There are some insurance companies that offer benefits for senior living services. You should discuss this with your insurance agent and the Community Director, who will provide the required documentation for you to bill your insurance company. In all cases, you are ultimately responsible for charges should any insurance company determine your claim ineligible.
Moving Out
We reserve the right to arrange for your move out when your condition, in our judgment, requires service we cannot provide or when your conduct is detrimental to other clients.
If you plan on moving out, follow your individual lease agreement for facility notification.
SOCIAL SECURITY
Specific questions about Social Security benefits should be directed to your local Social Security Administration office. The Community Director may be able to assist with some general questions as well.
Staffing
We only hire staff that is experienced and prepared to meet the daily needs of our residents. Our staff consists of the Administrator, Director of Nursing, Program Service Director, Food Service Director, Maintenance Director, Administrative Assistant, Cooks, Housekeepers and Caregivers.
Volunteers
Participation of volunteers from the community in activities and social relationships is encouraged. Anyone wishing to volunteer should contact our Community Director.
Weapons
No weapons, guns, knives, etc. are allowed in the community at any time.
MEDICAL SERVICES
APPOINTMENTS
If you need assistance with scheduling appointments, please contact the Community Director.
ASSESSMENTS
Upon move-in, our team will review and evaluate your medical, physical, spiritual, intellectual, leisure and emotional needs. Assessments will continue to be completed periodically during your stay.
DENTAL SERVICES
Transportation to your dentist’s office can be arranged by contacting the Community Director.
HOME CARE SERVICES
From time-to-time, clients need home care services which the community employees may not administer. We believe that you should have the opportunity to receive care in the comfort of your home whenever possible. Should you feel that you need home care services, there are local providers available. The selection of these care providers is at the client’s discretion.
HOSPITALIZATION
If it becomes necessary for a resident to be transferred to a hospital, a staff member will arrange for an ambulance. All arrangements for the financing of the transportation and hospital stay, if necessary, will be the responsibility of the resident or responsible party.
MEDICATIONS
We require that all medications must be locked either in the resident’s suite or in the medication room. Controlled drugs must be kept in the locked cabinet in the medication room. All medications must be packaged and labeled in accordance with the community’s packaging system.
PHYSICIAN SERVICES
Your relationship with your physician is important. A pre-admission physical is required and annually thereafter. The staff is happy to assist you with contacting your physician and/or making appointments. If you need assistance with transportation to your physician’s office, please notify the Community Director.
REHABILITATIVE SERVICES
Additional rehabilitative services may be recommended by your physician to help you achieve and maintain your highest level of self-care, independent functioning and ambulation. Charges are the responsibility of the client and are not part of the community fee. These services are provided by local vendors in the area. Treatments may include, but are not limited to, physical, occupational and speech therapy, laboratory, x-rays, podiatry and dental care. Services for home health programs are at the discretion of the client and family.
TRANSPORTATION
Transportation for routine medical appointments located within reasonable geographic limits will be provided.
PERSONAL
BEAUTY AND BARBER SHOP
Beauty and barber shop services are available within the community. Please check the schedule in your location for fees, times and days of service. Beauty and barber services are provided by outside parties and are not employees of Culpepper Place.
BEHAVIOR
The environment at Culpepper Place is based on mutual respect, therefore we expect appropriate behavior toward other clients and employees at all times. No physical or verbal abuse will be tolerated. If, for any reason, it does occur, immediate steps will be taken to ensure the health, safety and welfare of the other clients and our employees.
CLOTHING
Wearing clothing that is comfortable, familiar and a reflection of your personality, is important to your identity. When choosing your clothing, please dress appropriately and consider the available space for storage. Washable clothing is suggested.
COMPANIONS
Daily private companions are permitted; however, the use of such individuals must be discussed in advance with and approved by the Community Director. Companions may be required to have background checks.
LEAVE OF ABSENCE
From time to time you may leave your apartment for outside trips during the day or overnight stays. Please notify the Community Director regarding your leave of absence. The full daily rate will be charged for any days or nights spent outside of the community.
Mail will be delivered immediately following its arrival to the community. All mail should be addressed to the community address with your name and room number. Outgoing mail may be placed in the community mailbox. Assistance is available to read or send mail.
NEWSPAPERS & MAGAZINES
You or a responsible party may make arrangements for delivery of newspapers or magazines to the community. You are responsible for the payment of subscriptions and deliveries.
PERSONAL HYGIENE
To maintain optimum health, you are encouraged to bathe at least two times a week and more often when necessary or if desired. We request that you maintain good personal hygiene and wear clean clothing. Employees are available to assist you, if needed.
DINING & FOOD SERVICE
DIETARY SERVICES
Quality dietary and food services are one of the primary components to a successful community. We provide high quality meals and snacks in an inviting, friendly dining area, with an emphasis on a diverse, flavorful and healthy menu with excellent service and presentation. Daily menus will be posted as well as the menu for the week.
In addition to regular meals, we work with residents and their families to meet special dietary and nutritional needs. Some special nutritional therapies may involve an additional expense to the resident.
DINING SERVICE TIMES
Dining service times are:
Breakfast – 7:00 a.m. to 8:30 a.m.
Lunch – 12:00 p.m.
Dinner – 5:00 p.m.
View a sample menu.
GUEST MEALS
Residents are welcome to have family members and guests for any meal, but we request notification at least two hours in advance of the meal. Contact food service staff for current charges.
A private dining room is also available for special events. Please contact the Administrator to check availability.
HOLIDAY MEALS
Special holiday meals will be served during the noon meal on major holidays and a light meal served in the evening. Reservations for holiday meals are required 72 hours in advance. Guest fees for holiday meals will be posted.
SOCIAL GATHERINGS
We recognize that social and family gatherings are important to you and encourage them. If you wish to use the private dining room and/or wish to have a catered party, please contact the Community Director. We will be glad to help arrange the event for you.
TRAY SERVICES
If you are ill and unable to dine in the dining room, you may request a tray. Please contact the Dietary Supervisor to make arrangements. Room tray service is restricted to sick days only.
PROGRAMS & ACTIVITIES
INDIVIDUAL PROGRAM SERVICES
The Program Service Director will meet with each new resident to determine their needs and preferences. Our daily programming provides a way for residents to keep mentally and physically active.
NEWSLETTER
A newsletter is distributed regularly to you and your family (if requested) containing a schedule of events, recognition of clients and employees and other relevant information. If you wish to contribute to an article, contact the Community Director.
RELIGIOUS SERVICES
We make every attempt to hold scheduled religious services on a weekly basis for residents. All clergy are welcome at any time.
